ILG Exam360 ® FAQ

  • Windows Requirements:
    Operating System: Windows 7 or higher
    Processor manufactured after 2010 and also Pentium 4 or newer processor that supports SSE2
    2048 MB of (RAM)
    500 MB hard drive space available
    Minimum resolution of 1024 x 768
    Ability to connect to the internet
  • Mac Requirements:
    Operating System: OS X 10.10.0 or higher
    Processor manufactured after 2010 and also Pentium 4 or newer processor that supports SSE2
    2048 MB of (RAM)
    500 MB hard drive space available
    Minimum resolution of 1024 x 768
    Ability to connect to the internet
If applicable to your state, your laptop should have an active USB port if the jurisdictions requires a manual backup using a USB device. Additionally, if for some reason the software requires a reinstall at the exam site, an active USB is required. If your laptop has a USB Type-C port, you must bring an adaptor for Type-C to 2.0 USB.
If applicable to your state, click the registration link and follow the prompts to pay the software fee.
A link will be made available to the ILG Exam360 ® download from your user home page. Simply click on the download link, select the proper operating system and install the software.
If a warning screen appears during installation, click on the option to run the install file anyway. This button may be hidden under the “More Info” link. You might also need to disable your antivirus software during the download and installation process.
A common problem that you might have is that the OS might block the installation. In the event this occurs, you will have to change the security parameter or add an exception as explained on Apple support.
You must use the same login information you use to log into your user account. Your email address must be entered in all lower case letters, your password and select the proper state.
In order to register for the software, to take the exam using your laptop, you will be required to
  • Claim your ILG Exam360 ®account
  • Complete the ILG Exam360 ®registration
  • Download and install ILG Exam360 ®
  • Complete the Trial Exam and upload the Trial Exam
Prior to the exam, you can always login to ILG Exam360 ®while you have an internet connection. If there is an update to the software you will be prompted to install the new version. You can do so by logging into your ILG Exam360 ®user account home page, click the download icon and follow the download instructions.
Yes, prior to the exam you should disable your antivirus software, screensaver and turn off any sleep mode. If you are using a Mac laptop you should also disable hot corners, touch bar and touchpad gestures.
Yes, you will need administrator rights in order to install the software and should have administrator rights when using the software.
Windows Function Mac
Ctrl + B Bold ⌘+ B
Ctrl + I Italic ⌘+ I
Ctrl + U Underline ⌘+ U
Ctrl + C Copy ⌘+ C
Ctrl + X Cut ⌘+ X
Ctrl + V Paste ⌘+ V
Ctrl + Y Redo ⌘+ Y
Ctrl + L Align Left ⌘+ L
Ctrl + E Align Center ⌘+ E
Ctrl + R Align Right ⌘+ R
Ctrl + J Justify Text ⌘+ J
The following formatting functions are available; however, availability for your specific exam is dictated by the individual jurisdiction. The functions below are options that may be available. The final options available will be included in your Trial Exam.
  • Font
  • Font Size
  • Copy
  • Cut (although we recommend copy/paste to avoid data loss)
  • Paste
  • Undo
  • Redo
  • Bold
  • Italics
  • Underline
  • Left Align
  • Center
  • Right Align
  • Justify
  • Bullets
  • Numbering
  • Spell Check
  • Word Count
  • Character Count
After logging into the software for the first time you will be required to review and complete the Help & Information section as well as the Before Exam Checklist. Once those tasks are complete, you will have access to start the Trial Exam. Click on the Start button to begin work in the Trial Exam Answer Files. Once you’ve completed your work in the Trial Exam Answer Files you can click the Finish button. You will be prompted to confirm that you wish to exit the exam.
After completing the Trial Exam, you can click on the Upload button found on the Upload Trial Exam tile.
When you arrive at the exam, you should bring with you your laptop (with battery installed) and power cord. You should consult with the jurisdiction for any other specific requirements and prohibited items.
ILG Exam360 ®provides applicants the option to lock their exam when they are away from their seats. When you return to your seat, you will be prompted to re-enter your personal login password.
If you require assistance either prior to, during or after the exam, please follow the jurisdiction’s procedure for seeking technical assistance. Please note however, that if you seek technical assistance during the exam, the jurisdiction will not provide any additional time based on your decision to seek assistance.
Yes, technical support will be available prior to, during and after the exam. If for some reason your laptop experiences technical difficulties during the exam, you can seek technical assistance; however, you will be taking time away from the administration of the exam. Jurisdictions will not provide you additional time in order to seek technical assistance with your laptop.
Backup procedures are unique to each jurisdiction. You should consult with the individual jurisdiction to determine if you will need a USB backup at the exam.
Once your answer files are uploaded you will receive an upload confirmation on screen. Additionally, you can click on the “My Account “ button in ILG Exam360 ®software to check on the progress toward completion of the required tasks, the status of your account and even confirm the confirmation upload date and time by clicking on the “Upload Status” tab. Furthermore, you will receive a number of confirmations based upon your preferences (email confirmation and text message or both). You can also log onto your ILG Exam360 ®user account homepage and confirm your upload status. Please note that with exception to the onscreen confirmation and your “Upload Status” within ILG Exam360 ®, it could take up to 15 minutes to receive any of the confirmations sent and for your ILG Exam360 ®user account homepage status to be updated.
Immediately following a successful upload, you will see an onscreen confirmation. Your “My Account” page within ILG Exam360 ®software will also update immediately showing that you have completed all of the required steps for the exam. The “Upload Status” tab will also display the date and time you uploaded your answers. Within 15 minutes, based upon your confirmation preferences, you will also receive an email confirmation in addition to a text message confirmation if you signed up for SMS messaging. Finally your ILG Exam360 ®user account homepage will display a message confirming your upload.
You can contact technical support at the exam site, by submitting a technical support ticket either from your user homepage or from the software (preferred method) or by contacting 833-ILG-SUPP (833-454-7877).
If you are using a Microsoft Windows laptop and have the Windows 10 Creators update and are having mouse/touchpad issues you can follow these instructions for assistance.